5-star Salesforce Service Cloud implementation services
Equip your support agents for success with Noltic, your trustworthy Salesforce Service Cloud implementation partner, so you can stay in touch and take action.
Service Cloud
consulting partner
What is Salesforce Service Cloud implementation good for?
Helping you do great work and have every client within immediate reach
Salesforce Service Cloud is by definition designed to tailor to customer support teams, making it easier to hit their targets. It’s a setup that provides clearness to the agents, opens up automation and integration possibilities, and encourages the best possible ways of issue resolution with a strong AI tech stack behind it.
40%
increase in agent productivity
41%
faster first contact resolution
34%
increase in customer retention
Our way around Salesforce Service Cloud
We create a customized and unified environment
As a top-rated Salesforce Service Cloud partner, we work with businesses of all sizes that need the technology to empower their customer support teams’ capabilities. But even though the goal is usually the same, the path is different every time, and we’re excited for new challenges. Salesforce provides unique openness for all kinds of customizations and integrated services that go way beyond the Salesforce license plan. When supported by our Salesforce Cloud implementation service, you will unlock the potential to hold everything in one place and respond to your customers with no setbacks
We build omnichannel connections with clients
Building an effective support circle around the customer means aligning with their preferred communication channels. Luckily, Salesforce is the tool for ultimate omnipresence. Our expertise in Salesforce Service Cloud consulting services ensures a seamless setup for your team to manage support requests across chats, emails, calls, and even in field service. And with AI-powered workflow solutions like automated case routing to the best suitable support agent, there will be no mess in the load distribution.
We provide training and tech support
Even the most professional support agents need some support for themselves. We are an experienced Salesforce Service Cloud provider that covers this thorough training sessions for your teammates, ensuring the company employees’ proficiency in the Salesforce environment. Salesforce Service Cloud is a constantly evolving platform, and we know our way around all the latest enhancements. We’ll teach the team about best case management practices, the report creation process, and overall smart Salesforce usage.
Team of Salesforce Service Cloud implementation experts
11x
Tetiana
Service Cloud Lead
Tetiana is the architect behind most of our Service Cloud projects, having over 9 years of Salesforce experience. She is a reliable Salesforce Service Cloud consultant for our biggest clients, a supportive mentor for junior colleagues, and a professional matchmaker of technologies and business needs.
12x
Volodymyr
Volodymyr has built the system architectures for our biggest clients with stellar feedback. He worked for large nonprofits and professional service companies, and he knows how to include Service Cloud in a pack with multiple other cloud solutions so that they work impeccably.
5x
Andrii
Andrii is an internally nurtured expert who independently implements complex systems in the Service Cloud environment including Field Service. He often shares his knowledge through lectures and workshops for students aspiring to learn Salesforce.
Salesforce Service Cloud solutions we provided for our clients
Structurizing support processing for an e-commerce retailer
38% monthly decrease in email and contact forms received due to an advanced live chat.
The average response time decreased to 6 hours – 50% of what it had been before.
60-minute response time to customers leaving 1-3 stars in their reviews – easier to resolve issues on the spot and improve the service for the future.
The average response time decreased to 6 hours – 50% of what it had been before.
60-minute response time to customers leaving 1-3 stars in their reviews – easier to resolve issues on the spot and improve the service for the future.
Domain:
Region:
Region:
Retail
USA
USA
Improving call center performance and KPIs for HoReCa businesses
“The team from Noltic determines scope with careful forethought and demonstrates extensive technical and industry expertise throughout their work.”
Head of the CRM at Hospitality Digital
Aymeric Pezé
Head of the CRM at Hospitality Digital
Aymeric Pezé
Domain:
Region:
Region:
Retail
Germany
Germany
Special extra somethings
for the support agents
Connect with
the world effortlessly
the world effortlessly
CheckMyNumber is Noltic’s in-house AppExchange app that is perfect for support teams to have their customers’ phone numbers in a ready-to-dial format. This product can format, validate, and parse phone numbers from all over the world directly in Salesforce.
Tip! Works perfectly with the Service Cloud Voice Click-to-Dial feature
Revolutionize your auditing process
Tracky is another app by Noltic that is a great fit for SLA – Service Level Agreement – tracking. It shows you how and when any field value in Salesforce has changed, which is perfect for case management. Tracky will provide information about the case status – show the old and new data, and the timestamps of its change.
It fits into the existing Salesforce Service Cloud features, making the experience and results even better.
It fits into the existing Salesforce Service Cloud features, making the experience and results even better.
/ Start a Service Cloud project
Lets work together
FAQ
How long does a typical Salesforce Service Cloud implementation take?
The duration may vary based on the complexity and scope of the project. For example, standard Salesforce Service Cloud implementation involves basic configuration, so it can take between 6 to 8 weeks.
More complex implementations that require extensive customizations, integrations with existing systems, and advanced workflows can take several months, typically ranging from 3 to 6 months.
To set realistic timelines, we start from planning. Then, we conduct execution through phases. We also do rigorous testing to ensure a smooth and efficient implementation. This allows us to achieve a successful rollout.
How do you help improve customer satisfaction and first contact resolution rates?
With our Salesforce Service Cloud consulting, we aim to improve customer satisfaction and first contact resolution rates by robust features to streamline and enhance your customer service processes.
Our Salesforce Service Cloud consultants configure the solution to provide a unified view of customer interactions, enabling your agents to access all necessary information quickly. We implement automated workflows in resolving issues efficiently.
Additionally, we set up comprehensive reporting and analytics tools to track key performance metrics and identify areas for improvement. Training programs are also provided to ensure your team fully utilizes the platform’s capabilities, leading to faster response times and higher customer satisfaction.
How do you price your Salesforce Service Cloud implementation services?
Our pricing for Salesforce Service Cloud implementation services is tailored to the specific needs and complexity of each project.
We offer a range of pricing models, including fixed-price, time-and-materials, and milestone-based approaches. The cost is influenced by factors such as the level of customization required, the number of integrations, the scale of user training, and ongoing support needs.
To get an accurate estimation and choose between different cooperation models, you can request initial consultation with our team. Here, we will conduct a detailed assessment to provide you with the relevant information.
Can you share examples of successful Salesforce Service Cloud implementations?
We have a proven track record of successful Salesforce Service Cloud implementations across various industries.
One notable example is our project with the American retailer eManualOnline, where we streamlined their customer support processes by integrating Service Cloud. It allowed the client to manage customer inquiries more efficiently, resulting in a significant boost in customer satisfaction and operational efficiency.
Another example is our work with DISH by Metro, where we implemented Service Cloud to enhance their customer service operations. By leveraging Salesforce’s capabilities, we reduced response times and improved overall customer engagement, leading to a notable increase in customer loyalty.
To explore more of our projects delivered, follow the Case Studies page.
With Salesforce Experience Cloud, you can build a variety of digital experiences, including customer service portals, partner relationship management (PRM) sites, employee intranets, and custom web applications. These platforms can be tailored to meet specific business needs, providing users with seamless access to information, resources, and support.
