5-star Salesforce Service Cloud Implementation
Giving businesses everything their support agents need to stay in touch and take action.
Service Cloud
consulting partner
What is Salesforce Service Cloud good for?
Helping you do great work and have every client within immediate reach
Salesforce Service Cloud is by definition designed to tailor to customer support teams, making it easier to hit their targets. It’s a setup that provides clearness to the agents, opens up automation and integration possibilities, and encourages the best possible ways of issue resolution with a strong AI tech stack behind it.
40%
Increase in agent productivity
41%
Faster first contact resolution
34%
Increase in customer retention
Salesforce Service Cloud as done by Noltic
We create a customized and unified environment
We have worked with businesses of all sizes that needed the technology to empower their customer support teams’ capabilities. But even though the goal is usually the same, the path is different every time, and we’re excited for new challenges. Salesforce provides unique openness for all kinds of customizations and integrated services that go way beyond the Salesforce license plan. When supported by experienced Salesforce engineers, you will unlock the potential to hold everything in one place and respond to your customers with no setbacks
We build omnichannel connections with clients
Building an effective support circle around the customer means aligning with their preferred communication channels. Luckily, Salesforce is the tool for ultimate omnipresence. We have strong experience and knowledge base in implementing a Service Cloud setup for teams managing support requests in chats, emails, calls, and even out in the field. And with AI-powered workflow solutions like automated case routing to the best suitable support agent, there will be no mess in the load distribution.
We provide training and tech support
Even the most professional support agents need some support for themselves. We cover that with thorough training sessions for your teammates, ensuring the company employees’ proficiency in the Salesforce environment. Salesforce Service Cloud is a constantly evolving platform, and we know our way around all the latest enhancements. We’ll teach the team about best case management practices, the report creation process, and overall smart Salesforce usage.
Team of Salesforce Service Cloud experts
11x
Tetiana
Service Cloud Lead
Tetiana is the architect behind most of our Service Cloud projects, having over 9 years of Salesforce experience. She is a reliable Salesforce Service Cloud consultant for our biggest clients, a supportive mentor for junior colleagues, and a professional matchmaker of technologies and business needs.
11x
Volodymyr
Volodymyr has built the system architectures for our biggest clients with stellar feedback. He worked for large nonprofits and professional service companies, and he knows how to include Service Cloud in a pack with multiple other cloud solutions so that they work impeccably.
3x
Andrii
Andrii is an internally nurtured expert who independently implements complex systems in the Service Cloud environment including Field Service. He often shares his knowledge through lectures and workshops for students aspiring to learn Salesforce.
What we did for our clients
Structurizing support processing for an e-commerce retailer
38% monthly decrease in email and contact forms received due to an advanced live chat.
The average response time decreased to 6 hours – 50% of what it had been before.
60-minute response time to customers leaving 1-3 stars in their reviews – easier to resolve issues on the spot and improve the service for the future.
The average response time decreased to 6 hours – 50% of what it had been before.
60-minute response time to customers leaving 1-3 stars in their reviews – easier to resolve issues on the spot and improve the service for the future.
Domain:
Region:
Region:
Retail
USA
USA
Improving call center performance and KPIs for HoReCa businesses
“The team from Noltic determines scope with careful forethought and demonstrates extensive technical and industry expertise throughout their work.”
Head of the CRM at Hospitality Digital
Aymeric Pezé
Head of the CRM at Hospitality Digital
Aymeric Pezé
Domain:
Region:
Region:
Retail
Germany
Germany
Special extra somethings
for the support agents
Connect with
the world effortlessly
the world effortlessly
CheckMyNumber is Noltic’s in-house AppExchange app that is perfect for support teams to have their customers’ phone numbers in a ready-to-dial format. This product can format, validate, and parse phone numbers from all over the world directly in Salesforce.
Tip! Works perfectly with the Service Cloud Voice Click-to-Dial feature
Revolutionize your auditing process
Tracky is another app by Noltic that is a great fit for SLA – Service Level Agreement – tracking. It shows you how and when any field value in Salesforce has changed, which is perfect for case management. Tracky will provide information about the case status – show the old and new data, and the timestamps of its change.
It fits into the existing Salesforce Service Cloud features, making the experience and results even better.
It fits into the existing Salesforce Service Cloud features, making the experience and results even better.
/ Start a Service Cloud project