Salesforce go-live restored in a matter of hours
Noltic supported a nonprofit organization that could not launch its Salesforce-based grant application portal. Our team fixed access and data creation issues, stabilized submission flows, and helped the client proceed with their annual application cycle.
application deadlines during the annual grant intake
Client & product
The client worked with another implementation partner before contacting Noltic. The Salesforce solution was almost ready for launch, but key parts of the process did not work as expected. Application forms failed to submit correctly, files were not attached, and some records were only partially created.
The situation caused serious pressure on the internal team. The grant application window was about to open, and delays could affect both applicants and planned funding cycles. The organization needed fast and precise help.
Business challenge
A Salesforce solution was ready on paper, but blocked in real use:
- Experience Cloud portal users could not submit applications correctly.
- Records and files were created inconsistently.
- Permission settings prevented core processes from running.
- The internal team could not move forward with go-live.
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Results achieved
- Salesforce go-live restored within hours;
- Grant applications submitted and processed successfully;
- Internal team regained confidence in the system;
- Annual application cycle launched on time.
application deadlines during the annual grant intake
Business impact
Reliable grant intake during a critical period
Our solutions
Fast troubleshooting focused on business continuity
- Checked portal behavior and submission logic;
- Identified where data creation failed.
- Corrected permission sets for portal and internal users;
- Restored full record and file creation.
- Adjusted small automations for application review;
- Improved status updates for internal teams.
- Verified end-to-end submission flow;
- Confirmed readiness for applicant intake.
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