Building Freedom ID – a non-profit identity verification platform ensuring refugees’ safety in foreign households

Since Zenoo’s main focus lies within the KYC (Know Your Customer) operations, they were eager to provide a non-profit solution in line with their usual business and expertise. It helped that they were closely familiar with the peculiarities of the verification process that is strictly regulated across the EU. The team turned to Noltic for technical enablement of their Freedom ID initiative that had to be based on some of Zenoo’s functional with all the necessary adjustments. They selected us due to prior satisfaction with the speed and quality of Noltic’s work on Zenoo, and our agile ability to properly estimate and deliver MVP products in particular.

The Zenoo team reached out to some known and some new contractors who do document validation, liveness checks, biometrics comparison, etc., to arrange using their products and services for free, and our tech team worked with an internal Zenoo architect to build a Salesforce backsystem for Freedom ID’s operations. The goal was to minimize the time of waiting for the refugees and decrease the chance of error by creating an effective, multi-layered yet quick verification system.

People looking to provide shelter to refugees usually communicate it to an agent nonprofit organization that operates such requests, and that is where Freedom ID’s services were supposed to come in. The manager of a new nonprofit organization could contact Freedom ID to set up an account, and refer a potential host to the verification service with a unique link. To assure effective communication, one responsive admin would be selected on the side of the nonprofit to receive all the information about the potential hosts they attempt to verify further.

The verification would need automated ID processing assured by outsource providers, licensed for this type of services. The potential hosts would need to upload scans of government-issued IDs next to a freshly taken photo to receive approval for further cooperation with the referring nonprofit. An additional logic would be necessary for specific cases requiring manual review from the Freedom ID team.

It was decided that in the MVP version of Freedom ID hosts themselves would not be able to create an account or have access to other product functions, their operations were to be limited to going through verification only. However, the admin of the host’s referring organization would see the information about every host referred by them, as well as the current statuses of verification.