In partnership with European IT consultancy we’ve expanded the bank account standard functionality and proved an opportunity...

Technologies
- Apex, Aura, Files Connect, LWC, Mulesoft
Property Management Firm | Great Britain | Property Management
Simplifying house managing routine with Salesforce
Client & product
The UK’s leading property management company delivers solutions for developments to make it safe, clean and comfortable for living. The company covers property and asset management, consultancy, sales and lettings, retirement home search, insurance services, and more.
Noltic has been referred to the client by one of our long-term partners, ThirdEye Consulting.
Challenges
The firm has multiple groups of customers: vendors, landlords, owners, renters etc. The challenge was to create a scalable, flexible, and completely reliable platform capable of processing simultaneous inquiries from all the users.
The system was to become a solution for remote property management and budgeting that would allow property owners to quickly access the budgeting data as well as all the necessary information regarding the clients and possible property-related issues. Their clients, in turn, would receive the information regarding the repair and maintenance works. The system would provide efficient management of the business from onboarding new tenants, resolving issues during the stay and offboarding the tenants.

Solution
- Consulting the clients on the possibility of using Salesforce for dealing with large amounts of customer data
- Using Mulesoft integration platform for faster and more secure financial operations:
implementing a possibility to use secure payments 24/7 and visualizing the payment status - Development of custom and user-friendly workflow for creating cases and tracking the status of each case throughout its lifecycle
- Development of an app and a follow-up web portal for collaboration
- Implementation of a picture sharing feature
- Automation of case creation and case resolution process for the Service team
Results
- Simplified some of the essential processes through automation and integration
- Improved the performance of the Service team by speeding up the case creation process
- Improved the resolution and efficiency for users by offering visual content
- Improved the case closure rate by automating the case resolution process
Let's start our own success story.
More success stories
Enhancing a Fleet Management Solution for an Industry Leader
We helped our client integrate a fleet management solution into Salesforce and improve the revenue stream by...
Digital transformation for HoReCa businesses
Noltic helped the client to drive B2B sales growth for the restaurant, hotel, and retail organizations using...