Salesforce announced Agentforce 2.0 on December 17, 2024, setting the stage for its official launch in February 2025. While some features are already available, others will follow shortly, and even more updates are expected over the year.
Agentforce 2.0 is a digital labor platform designed to help you create custom AI agents tailored to any department. This powerful tool addresses various business challenges, driving growth and improving efficiency across your organization.
As Marc Benioff, Chair and CEO of Salesforce, explained,
“Agentforce 2.0 takes our revolutionary Salesforce digital labor platform to the next level, with new features for reasoning, integration, and customization that make autonomous agents smarter, more precise, and more accurate than ever. The demand for Agentforce has been overwhelming — no other company offers such a comprehensive AI solution for enterprises. We’re bringing together AI, data, apps, and automation with human expertise to transform how work gets done. Agentforce 2.0 solidifies our position as leaders in digital labor, giving businesses the tools to build a limitless workforce and truly transform their operations.”
Our team has explored Agentforce 2.0's latest features and insights, and we've put this article together to help you better understand what to expect in 2025.
Agentforce 2.0: what was changed
Agentforce has transformed how businesses automate routine tasks, integrate workflows, and enhance customer interactions. This virtual assistant can seamlessly handle customer queries, process orders, and manage sales, all without human intervention. For instance, when a customer asks about the delivery status in a chat, Agentforce can respond instantly, freeing up staff to focus on more complex challenges.
With Agentforce 2.0, Salesforce has expanded the capabilities of the platform, allowing businesses to create a limitless workforce of autonomous AI agents. These agents can now tackle complex, multi-step tasks across departments, thanks to new features like enhanced reasoning, data retrieval, and deep integration with other tools and platforms.
Major takeaways and milestones from Salesforce Agentforce 2.0 launch
- December 18, 2024: Skills for Tableau will be generally available.
- January 2025: Agentforce 2.0 in Slack and other Slack functions will be generally available.
- January 2025: Natural language creation of agents in Agent Builder will be available.
- February 2025: Agentforce 2.0 will be generally available.
- February 2025: MuleSoft for Flow, MuleSoft API Catalog, and Topic Center will be available.
- February 2025: Enhanced reasoning and RAG will be generally available.
- Later in 2025: Integration with Google Cloud.
What features will be available in Agentforce 2.0 since its announcement?
Since its official launch on December 17, 2024, Agentforce 2.0 has introduced updates that are already available and have significantly enhanced the capabilities of the platform. Here's a look at some of the key features:
Skills for sales development and sales coaching (available since December 17, 2024)
What it does: These AI agents are designed to assist sales teams by automating tasks such as following up with leads, scheduling meetings, and providing real-time coaching during sales calls.
Example: Such assistants can automatically send personalized follow-up emails to potential customers after a webinar or reminding sales reps to emphasize specific product benefits during calls.
How it helps: These capabilities save valuable time for sales teams, improving follow-ups and boosting sales success rates. By automating routine tasks, sales reps can focus on building relationships and closing deals.
Tableau semantic layer (available since December 18, 2024)
What it does: This feature connects Agentforce to Tableau, a leading data visualization tool, so businesses can easily analyze and visualize their data.
Example: A manager can ask the agent to show a Tableau dashboard with updated sales performance for the week. The agent will instantly retrieve and display the report.
How it helps: This makes it easier for teams to access insights and make smarter decisions based on real-time data, helping drive efficiency across the organization.
Skills for Tableau (available since December 18, 2024)
What it does: These skills enable Agentforce 2.0 to perform specific tasks within Tableau, such as generating reports or analyzing trends.
Example: An AI agent could automatically generate a report that identifies which products are selling best in different regions.
How it helps: By automating the creation of these reports, Agentforce 2.0 saves hours of manual work, allowing teams to focus on using the insights to drive strategic decisions.
Slack integration features (available since January 14, 2024)
What it does: Agentforce 2.0 now integrates seamlessly with Slack, allowing AI agents to assist teams by automating tasks like answering questions, retrieving information, and providing updates within Slack.
Example: A team member asks, “What’s the status of our top 5 leads?” in a Slack channel, and the agent instantly provides the answer, without anyone needing to leave Slack.
How it helps: This integration speeds up collaboration, reduces the need for back-and-forth emails, and keeps everything in one place, making team interactions more efficient.
Natural language creation of agents in Agent Builder (available since January, 2024)
What it does: This feature allows users to create AI agents simply by describing what they want in plain language—no coding required!
Example: A manager types, “Create an agent that sends reminders to customers about upcoming subscription renewals,” and the system automatically builds the agent.
How it helps: This makes it easy for non-technical teams to customize AI solutions quickly, reducing the time required to deploy new capabilities.
MuleSoft integrations (available since February, 2025)
What it does: Agentforce 2.0 now integrates with MuleSoft to allow seamless connectivity between various business applications and systems. This enables users to create low-code workflows that span multiple platforms, automating processes across different tools.
Example: When a new lead is added to the CRM, an AI agent can automatically update inventory levels and send a confirmation email to the sales team, all without manual input.
How it helps: By integrating MuleSoft, businesses can streamline workflows across departments, reduce manual errors, and save time by automating repetitive tasks.
Enhanced Atlas reasoning engine (available since February, 2025)
What it does: The upgraded Atlas Reasoning Engine allows Agentforce to handle complex queries and multi-step tasks more effectively by analyzing data from multiple sources.
Example: A customer asks, “Can you provide details on my last three orders and their shipping statuses?” The agent retrieves information from different systems and provides a comprehensive, accurate response.
How it helps: This enhanced reasoning engine improves the quality of customer interactions by delivering precise, relevant responses to complex queries, leading to better customer satisfaction.
New pre-built skills (available since February, 2025)
What it does: Agentforce 2.0 introduces a new library of pre-built skills that can be quickly deployed across various business functions, including sales, marketing, and customer service.
Example: A sales team can immediately implement an AI agent that nurtures leads based on predefined engagement rules or provides instant feedback during prospecting calls.
How it helps: These pre-built skills allow businesses to rapidly deploy AI solutions, improve response times, and increase operational efficiency by adapting quickly to changing needs.
New updates: enhanced flexibility with Salesforce and Google Cloud integration
A significant new development for Agentforce 2.0 comes through Salesforce's expanded partnership with Google Cloud, which was also announced alongside the launch.
Now, businesses can choose from a wide range of models and capabilities, avoiding the limitations of being locked into a single provider. Through this partnership, Agentforce 2.0 will offer Google Cloud's Gemini models, which will power even smarter AI agents. Gemini brings powerful new features, such as multimodal capabilities that allow agents to process and interpret not just text, but also images and audio.
Key benefits of the Salesforce and Google Cloud partnership:
- Businesses can now choose from a variety of AI models, including predictive, generative, and multimodal models, which gives them the freedom to select the best solution for their needs.
- The integration of Agentforce 2.0 with Google Cloud’s AI-optimized infrastructure ensures fast, efficient processing of data, cutting the response times for complex queries.
- With the new zero-copy technology between Google BigQuery and Salesforce, businesses now have access to real-time data and insights from across systems without compromising on security or data accuracy.
- Using Gemini, Agentforce 2.0 can provide deeper contextual understanding, helping agents retain and reference large amounts of information across various business functions. For example, agents can analyze customer interactions and recommend personalized actions based on past experiences, improving customer satisfaction and operational outcomes.
- Gemini's Tensor Processing Units (TPUs) and advanced processing techniques allow Agentforce 2.0 to deliver real-time responses, even for intricate tasks like assessing insurance claims using a combination of text, images, and audio.
Get professional help in your Salesforce environment customization
Customizing your Salesforce environment is key to maximizing its potential. At Noltic, we specialize in tailoring Salesforce to your unique needs, ensuring seamless workflows and efficient operations.
How we can help with Agentforce integration
We can integrate Agentforce 2.0 into your Salesforce environment, enabling AI agents to automate tasks, enhance customer interactions, and improve team productivity. From setup to fine-tuning integrations with Slack and MuleSoft, our team ensures smooth implementation and maximum impact.
Here are some key facts about us:
- 120+ delivered projects;
- 4.9 rating on AppExchange;
- 400+ Salesforce certificates;
- 10 Salesforce-certified architects.
FAQs
How can I learn more about Agentforce 2.0?
To learn more about Agentforce 2.0, visit Salesforce’s official website or reach out to us for a personalized consultation. We can provide an in-depth walkthrough of the features and help you understand how Agentforce 2.0 can be integrated into your existing Salesforce environment to automate your operations.
Is Agentforce 2.0 available for all Salesforce customers?
Yes, Agentforce 2.0 is available from its release date to all Salesforce customers, but certain features may require specific licenses or Salesforce editions. We recommend checking with Salesforce to ensure you have the right setup for full functionality.
What is the pricing for Agentforce 2.0?
Pricing for Agentforce 2.0 can vary depending on the scope of your business needs and the Salesforce edition you're using. It is best to contact Salesforce for a tailored quote based on your requirements and the features you plan to implement.
How can I get started with Agentforce 2.0?
Getting started with Agentforce 2.0 is simple. Contact us for expert guidance on integrating Agentforce into your Salesforce environment. Our team will help you with setup, customization, and deployment to ensure a smooth transition and optimized results for your business.
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