0/5Over halfway here!

Self-assessment:
Where are you today?

Score each statement from 1 (Strongly Disagree) to 5 (Strongly Agree):
Section A
Data & Systems Foundation
How unified and trusted is your customer data?
0/5
Section B
Sales & Pipeline
How structured and data-driven is your sales motion?
0/5
Section C
Customer Lifecycle
How well do you manage customers after the deal closes?
0/5
Section D
Reporting & Intelligence
How much do leadership decisions rely on your CRM?
0/5
1
.
Our CRM is the single source of truth for customer data
Strongly Agree
Strongly Disagree
2
.
CRM is integrated with our finance / billing system
Strongly Agree
Strongly Disagree
3
.
CRM is integrated with our project management / delivery tools
Strongly Agree
Strongly Disagree
4
.
All customer-facing teams use the CRM daily
Strongly Agree
Strongly Disagree
5
.
Our data is clean, consistent, and up-to-date
Strongly Agree
Strongly Disagree
6
.
We have clearly defined pipeline stages aligned to our sales methodology
Strongly Agree
Strongly Disagree
7
.
Our sales forecast is generated from CRM data (not spreadsheets)
Strongly Agree
Strongly Disagree
8
.
Lead scoring helps us prioritise the right opportunities
Strongly Agree
Strongly Disagree
9
.
Quote generation and approvals happen inside the CRM
Strongly Agree
Strongly Disagree
10
.
We can track deal velocity and conversion by segment
Strongly Agree
Strongly Disagree
11
.
We track customer health and engagement post-sale in the CRM
Strongly Agree
Strongly Disagree
12
.
Renewal dates and processes are automated
Strongly Agree
Strongly Disagree
13
.
We proactively identify upsell / cross-sell opportunities with data
Strongly Agree
Strongly Disagree
14
.
Customer onboarding follows a structured playbook in the CRM
Strongly Agree
Strongly Disagree
15
.
NRR / Gross Retention is tracked automatically
Strongly Agree
Strongly Disagree
16
.
Leadership dashboards are real-time and CRM-driven
Strongly Agree
Strongly Disagree
17
.
We can report on CAC, LTV, and payback period from CRM data
Strongly Agree
Strongly Disagree
18
.
Marketing can attribute pipeline and revenue to campaigns
Strongly Agree
Strongly Disagree
19
.
We use AI or predictive models for forecasting
Strongly Agree
Strongly Disagree
20
.
Board / investor reports are generated automatically from CRM data
Strongly Agree
Strongly Disagree