Improved campaign performance and personalization with unified customer data in Salesforce

With Noltic's help Bite was able to connect multiple data sources, improve segmentation logic, and introduce behavioral targeting to increase campaign relevance and reduce manual work.

106%

increase in conversion rates

20–30%

reduction in time spent on segmentation tasks

50–60

campaigns managed monthly

Region:
Company size

Client & product

Bite is a telecom provider operating in Latvia and Lithuania. The company offers mobile, internet, and TV services to a large customer base.

Marketing teams manage high volumes of campaigns across email, SMS, push notifications, and web channels. According to internal materials, the team handles 50–60 campaigns per month and delivers millions of messages each quarter .

Customer data comes from multiple systems, including CRM, eCommerce platforms, and self-service portals. Each system stores part of the customer journey, which made it difficult to use data consistently across teams.

Business challenge

Fragmented data and manual processes limited personalization and campaign efficiency.

  • Customer data spread across CRM, website, and marketing platforms;
  • No unified 360-degree customer view;
  • Manual segmentation required significant time and effort;
  • Limited ability to act on behavioral data in real time;
  • Risk of over-communication across multiple channels;
  • Generic campaigns with limited personalization.

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Results achieved

  • Up to 106% increase in conversion rates through segmentation improvements;
  • 20–30% reduction in time spent on segmentation tasks;
  • 50–60 campaigns managed monthly with a lean team;
  • Millions of messages delivered across channels every quarter;
  • Improved targeting accuracy based on behavioral data.
106%

increase in conversion rates

20–30%

reduction in time spent on segmentation tasks

50–60

campaigns managed monthly

Business impact

Unified data enabled better decisions and faster execution across teams.

Better customer understanding
Unified profiles gave teams a complete view of customer behavior and preferences. Marketing and product teams could align actions based on shared data.
Higher campaign performance
Segmentation based on real behavior improved relevance. Campaigns reached the right audience with the right message.
Reduced operational effort
Automation and centralized data reduced manual work. Teams could focus on strategy instead of repetitive tasks.
Testimonial
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Our solutions

We built a unified data foundation and brought a real-time marketing activation across multiple channels Bite uses.

Data unification in Salesforce Data Cloud
  • Integrated data from CRM, eCommerce, and marketing systems;
  • Built unified customer profiles using identity resolution;
  • Created a single source of truth for all teams.
Behavioral segmentation setup
  • Introduced segmentation based on website activity and product views;
  • Enabled tracking of device categories and service interests;
  • Built logic for high-intent audience identification.
Communication frequency control
  • Implemented contact pressure rules across email, SMS, and push;
  • Prevented over-communication using calculated insights;
  • Improved customer experience by reducing message fatigue.
Personalized journeys and targeting
  • Connected Data Cloud segments to Marketing Cloud journeys;
  • Enabled targeted campaigns based on real-time behavior;
  • Activated cross-channel communication flows.
Email personalization and dynamic content
  • Built dynamic email templates with personalized product recommendations;
  • Supported multiple pricing scenarios and responsive layouts;
  • Improved flexibility for campaign execution.
Automation and campaign scalability
  • Enabled automated journeys triggered by customer actions;
  • Reduced manual work in segmentation and execution;
  • Improved campaign speed and consistency.
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/ More of our work
Implementation
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USA

Financial services

How we supported an American bank’s hyperpersonalized approach to the marketing strategy with a customized Salesforce Marketing Cloud stack. Consequently, it has helped the client achieve industry-leading rates in user engagement.
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/ Start an FSC project

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FAQ

What are the benefits of cooperating with a Salesforce implementation and development partner?
When you hire Salesforce implementation services consultant, you access specialized expertise and relevant background. As a result, you get solutions customized to your requirements and hassle-free implementation with minimum to no risk.
How long does a typical Salesforce implementation take?
The time required for Salesforce tech implementation services depends on various factors, with data volume, Salesforce products implemented, and customization level being just a few of them. Simple projects typically take several weeks, while complex Salesforce mobile app development consulting services may need several months for implementation.
How much do Salesforce app development services cost?
There’s no set answer to this question, as the price depends on the project’s complexity and unique goals. Basic setups may cost around $10K, while solutions with complex integrations and customization may start at $200K. To get a precise estimate of Salesforce product development services, reach out to our experts at Noltic.
What factors influence the cost of Salesforce development?
The cost of Salesforce application development services depends on several factors: the number of users, the specific Salesforce Clouds used, the level of customization, data migration complexity, and the need for third-party integrations. Dev company’s location and team size influence the final price as well.
What happens after the Salesforce implementation is complete?
After successful deployment, Noltic, as your Salesforce implementation services remote provider, assists you with user training and system optimization. We keep improving your CRM for as long as you need it.
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