The best e-signature tools for Salesforce in Europe: detailed comparison

Salesforce is where your teams manage sales, onboarding, approvals, and partnerships. So when documents need signatures, your e-signature tool shouldn’t live outside the CRM. It should be part of it.

Adding an e-signature in Salesforce makes the signing process faster, safer, and easier to manage. Whether you’re closing deals, onboarding clients, or handling internal approvals, integrating a reliable e-signature solution directly with your CRM keeps everything in one place and improves efficiency.

This article breaks down the top tools available today, comparing their:

• E-signature legal requirements support;
• Integration with Salesforce;
• Support for qualified electronic signatures;
• Compliance with eIDAS and GDPR;
• Support for national eIDs in Europe;
• Automation and real-time tracking features.

Quick comparison: top e-signature tools for Salesforce

‍

Dokobit for Salesforce

If your organization is based in the EU and deals with high-assurance contracts, Dokobit is the electronic signature Salesforce solution that checks all the boxes. Unlike general-purpose tools, Dokobit is built specifically for teams that need legally binding, compliant signatures tied to verified identity without leaving Salesforce.

‍

How Dokobit works

‍

‍

Why Dokobit stands out

‍

• It’s the only solution offering full document signing directly in Salesforce with no external tools or redirecting flows.
  
• Supports workflows for internal and external users across roles and departments.
  
• Offers a full range of digital signature Salesforce support: simple, advanced, and Qualified Electronic Signatures (QES).
  
• Native integration means documents stay in your CRM with full real-time tracking, audit logs, and status updates — true Salesforce e-signature functionality.
  
• Compatible with a wide list of national eIDs, including Smart-ID, BankID, FTN, itsme, MitID, and more — something global tools rarely offer.
  
• Meets eIDAS and GDPR requirements, with long-term signature validation.
  
• Flexible deadline control for signers and end-to-end support across document lifecycles.
  

Dokobit is designed for public institutions, law firms, financial services, and real estate agencies and basically any team that needs digital signatures that are legally enforceable and backed by identity verification.

‍

Key considerations

‍

• As a Europe-focused platform, Dokobit may be less familiar to teams outside the EU.
  
• It has a smaller global footprint compared to providers like Adobe or DocuSign,  but that’s also why it delivers better local support and compliance where it counts.
  

If you need more than just a basic signing button and care about regulation, identity, and long-term trust, Dokobit is the best-fit esignature for Salesforce — not just a plugin, but a secure, purpose-built electronic signature integration for serious use cases.

‍

‍

DocuSign for Salesforce

DocuSign and Salesforce have a long-standing connection, with many teams choosing it for digital signatures inside CRM workflows. Its presence on the AppExchange remains strong, and tools like DocuSign Gen for Salesforce allow teams to generate, send, and track documents from Salesforce records.

Important changes to DocuSign’s CPQ offering

‍

As of January 31, 2022, Salesforce no longer supports the DocuSign for CPQ managed package. The package was officially retired, and as a result, it no longer functions in Salesforce environments. Teams still using it were advised to switch to updated tools like DocuSign eSignature for Salesforce and DocuSign Gen.

The good news? There are alternatives, but they require action:

• If you use Salesforce CPQ’s built-in templates, Salesforce recommends migrating using official documentation from the DocuSign Apps Launcher (DFS and DAL packages).
  
• If you already use DocuSign Gen to generate quote documents, switching to eSignature for Salesforce should keep most workflows intact.
  
• These updated tools can still be found on the AppExchange, but Salesforce Support does not support them, you’ll need to contact DocuSign Support for help.
  
  

Known pain points with DocuSign’s Salesforce integration

‍

Even with newer packages, users continue to report issues:

• Some experience signed documents returning truncated to Salesforce, especially when handling PDFs with dynamic content or using custom Visualforce templates.
  
• The configuration steps remain complex, and while the admin guide is helpful, it doesn’t always cover edge cases.
  
• Salesforce integration with DocuSign often requires extra setup and Apex development to fully support custom approval flows or quote lifecycle automation.
  

The updated DocuSign solution works, but with caveats. For teams that want fewer dependencies, built-in EU eID support, and faster onboarding without relying on retired packages or workarounds, Dokobit provides a simpler, more direct approach.

‍

Adobe Acrobat Sign

Adobe Sign is one of the most recognized e-signature platforms in the world, and it’s commonly used in enterprise environments. Its Adobe Sign Salesforce integration is designed to support document workflows directly inside your CRM. Users can send, sign, and track agreements without leaving the Salesforce interface.

If you’re considering Adobe, here’s what you need to know.

‍

Benefits of using Adobe Sign for Salesforce

‍

• Adobe Sign allows you to send contracts directly from records like Opportunities or Accounts.
  
• The Adobe Sign integration with Salesforce supports automated workflows, custom buttons, and embedded signing.
  
• There’s a detailed integration guide that helps with setup, especially for standard use cases.
  
• The platform includes support for sandbox environments, which is useful for testing before going live.
  
• Advanced features like reminders, expiration settings, and audit trails are supported in the setup.
  
  

Known issues and limitations

‍

Despite the broad functionality, several Salesforce users report some pain points:

• Adobe Sign integrations can be difficult to customize without development resources. The system works well out of the box but lacks flexibility for advanced flows or multi-party signatures outside standard patterns.
  Some features are gated behind higher pricing tiers, making it less cost-effective for small to mid-sized teams.
• The Adobe Salesforce integration is known to be resource-heavy, and organizations with complex orgs often report slower performance.
  Long wait times for support and limited regional eID support can be a challenge in Europe.
  

While users appreciate the brand and the basics, teams looking for deeper European eIDAS compliance, simpler user experience, or faster regional support often explore other options.

‍

SignNow

SignNow is often mentioned when teams look for Salesforce electronic signature with a focus on affordability. It's considered a basic software, offering core features for sending and tracking documents inside CRM workflows.

Best suited for smaller companies or startups in North America, SignNow is a quick fix for teams that need Salesforce e-signature without paying enterprise-level prices.

‍

Where SignNow works well

‍

• It’s a match for cost-conscious teams in the U.S. or Canada that want e-signature in salesforce without high setup costs.
• Users can send out contracts and collect signatures from Opportunities or Contacts, store signed files and track status inside Salesforce.
• Works with standard file formats and supports simple templates.
  
  

Where it falls short

‍

• Lacks Qualified Electronic Signature (QES) capabilities, which are critical for EU teams needing Salesforce digital signature solutions with legal weight.
• No eID integration, making it unsuitable for organizations that need identity verification through national ID systems.
• Not compatible with high-trust or regulated workflows like contracts in public or financial sectors.
  

SignNow might serve as a simple Salesforce eSign solution for basic U.S.-based use cases. But if you're looking for a solution supporting national eIDs, meet strict EU regulations, and offer secure, legal signatures, Dokobit is a better fit, built specifically for qualified signing and true compliance.

‍

Dropbox Sign (formerly HelloSign)

Formerly known as HelloSign, Dropbox Sign is aimed at small to mid-sized teams that need a lightweight e-signature tool. The Salesforce HelloSign integration focuses on simplicity, offering a basic flow for sending and signing documents from Salesforce records.

For teams already using Dropbox products, this tool may feel familiar and easy to adopt. However, that convenience comes with trade-offs.

‍

What works well with Dropbox Sign in Salesforce

‍

• HelloSign for Salesforce is designed to be straightforward, allowing users to generate agreements directly from Leads, Opportunities, or Contacts.
• It integrates well with Dropbox, which is useful for storing signed documents in cloud folders.
• Setup is relatively quick, with minimal configuration compared to heavier platforms like DocuSign or Adobe Sign.
  
  

Key limitations to watch out for

‍

• The integration lacks support for advanced flows like document generation, conditional routing, or multi-language templates.
• If you're managing complex sales processes or working in regulated industries, the tool may fall short on compliance, audit logs, or integration depth.
• There’s limited native support for European eID standards, making it less suitable for teams needing full eIDAS compliance.
  

Overall, HelloSign may be a good option for basic use cases, but it lacks the flexibility and depth required by larger organizations or public-sector clients. If your team is working in Europe and requires support for national eIDs, identity validation, and qualified signatures, you’ll likely need a stronger alternative

‍

Choosing the right tool: 3 questions to ask

1. Do you need legal validity across Europe?
Tools like Dokobit offer qualified electronic signatures (QES) with national eID support.

2. Do you want a native experience in Salesforce?
Dokobit, DocuSign, and Adobe Sign offer Salesforce apps, but only Dokobit keeps the entire flow (upload, send, track, store) inside the CRM.

3. Are you handling internal approvals, B2B deals, or regulated documents?
Choose a tool that supports internal and external signing, real-time tracking, and compliance features. Dokobit does all three.

‍

Final thoughts

For general use, tools like DocuSign and Adobe Sign are reliable, especially in North America. But if you need a legally solid, localized, and fully integrated solution for Europe, Dokobit stands out. It's built for Salesforce, supports qualified e-signatures, and works with the widest range of national eIDs in the EU.

Here is a short recorded demo to take a better look at the product:

‍

‍

FAQs

1. What’s the difference between basic and qualified e-signatures in Salesforce?

Basic e-signatures are suitable for everyday approvals but may not hold up in regulated environments. If you're working in the EU, look for solutions that support qualified electronic signatures to meet legal standards. Dokobit and other tools focused on legal e-signatures in Europe offer this level of compliance.

‍

2. How does native integration improve the e-signing experience in Salesforce?

A native e-sign integration with Salesforce means users can send and track signature requests directly from records without switching tools. This saves time and reduces the risk of errors during the document workflow.

‍

3. Is DocuSign the only option for e-signatures in Salesforce?

No, while DocuSign eSignature for Salesforce AppExchange is widely used, it’s not the only choice. Other providers like Dokobit offer features built specifically for EU compliance, including support for national eIDs and qualified signatures.