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Digital Solutions and Innovations for HoReCa businesses
We helped them implement Salesforce CRM to optimize the process and to bring all the products together into a comprehensive system. In particular, the client was looking to commercialize the products for the restaurant, hotel, and retail organizations using Salesforce, which integrated with other systems including website and order management.
The scope included setup of Sales & Service Cloud, CTI, payment system and middle layer for integrating other systems.
As of now, the platform has already over 180,000 restaurant websites and generated more than 1,000,000 table reservations on top across 15 countries.
What we have done
- Redesign of the CRM architecture to improve performance, overcome Salesforce limits and provide better service-service communication
- Implementation and ongoing support of the payment system
- Utilizing Heroku Connect & Streaming API to ensure data synchronization between various systems
- Implementation of API for integration with other systems
- Improvement of Lead & Opportunity management to increase the effectiveness of the call center
- Automatization of customer subscription maintenance
- Integration with Vonage Contact Center (NewVoiceMedia) and Lithium (Khoros) Community
- Integration of the PCI Pal for ensuring secure online payments via Call Center
How it helps the client
- Increased revenue due to commercialization of products
- Decrease the lead submission time
- Reduce the average time of lead conversion
- Increase efficiency, decrease costs & minimize human error of subscription maintenance